Hey bro,
That Diego guy is an intel employee I think. There are a couple of other intel folks here as well. Honestly I don't know that they take the product that seriously or maybe they are just level 1 support types because the answers are not always that helpful. They will however email you copiously asking if your question has been answered, and dutifully ignore your response continuing the cycle ad infinitum.
It ain't the Old Intel Brother. Trust me it's egg noodles and ketchup. We're mostly on our own it looks like.